Frequently Asked Questions

How long have you been cleaning homes?
Robinson's Splendor Cleaning Services has been providing cleaning services in the Greater Charlotte Area since 2005



What towns do you service?
Robinson's Splendor Cleaning Services services a majority of the Charlotte Region. Including some of the outer parts of Charlotte including: Matthews, Mint hill, Indian Trail, Fort Mill, Rock Hills, and Monroe.



How often can you provide services?
Robinson's Splendor Cleaning Services has many different options for cleaning services for clients. We can do weekly, bi-weekly, and monthly cleaning if a clients would prefer one of those options. We also offer one time cleanings for big events.



Do you furnish the cleaning supplies?
Yes, we bring all the cleaning supplies and equipment with us to your home. We bring our own supplies due to Robinson's Splendor Cleaning Services using some of the best supplies on the market.



What will it cost to have my home cleaned?
Robinson's Splendor Cleaning Services offers competitive pricing with a free estimate that will allow us to provide a customization service
 


Do I need to be home the day of cleaning?
No. We work on an 8 AM to 7 PM Monday through Friday, most of our customers are usually at working during this time. We just need to be able to access the home to be able to render our services.
 


Can I skip or reschedule an appointment?
Yes, you can skip or reschedule a cleaning appointment as long as there is a 48 hour notice prior to the scheduled cleaning appointment.
 


How will you enter my home on my scheduled days of cleaning?
Many of Robinson's Splendor Cleaning Services' clients give us a garage code, door code, key, or leave a specific door unlock for us to access the home.
 


What if I am not satisfied with my cleaning?
Robinson's Splendor Cleaning Services offers a 100% satisfaction warranty on all cleaning services we offer.
 


Do I need to do anything before you arrive?
Robinson's Splendor Cleaning Services asks that you clear any clutter from the counters and floors so we can concentrate on the cleaning of your home.
 


Do you offer house cleaning gift certificates?
Yes, we do have gift cards available for purchase.
 


How and when do I pay for my cleaning services?
Robinson's Splendor Cleaning Service requires the payment to be received the day of service. We accepts many different forms of payment including: Cash, Check, Credit Card. We do have other options available if needed.


 


Will I have the same cleaning person each visit?
Robinson's Splendor Cleaning Service has the same person who is familiar with the house go to every visit. Regular cleaning sessions may have more than one person in your home or office performing the cleaning service.
 


Do you provide Green Home Cleaning?
Yes, we have many different options for cleaning services we can provide. Green Home Cleaning is one of our options that we provide. Greeen Home Cleaning is using sustainable natural resources that do not pollute the environment to clean your house.


What should I expect on my first appointment?
Our first visit will always be longer due to a new house or building cleaning which we do a deep cleaning. After the first cleaning the time in the house will not be as long due to routine maintenance that will be performed at the clients discretion.