Terms and Conditions of Robinson's Splendor Cleaning Services
1. Introduction
Welcome to Robinson's Splendor Cleaning Services. By hiring our services, you agree to the following terms and conditions. We recommend reading them carefully.
2. Services Offered
Robinson's Splendor Cleaning Services provides commercial cleaning and real estate showcase cleaning services in Charlotte, Waxhaw, Matthews, and surrounding areas in North Carolina. We are committed to delivering high-quality services using eco-friendly products and trained personnel.
3. Booking and Payments
All services must be scheduled in advance. Payment must be made upon completion of the service unless otherwise agreed in writing. We accept payments via credit cards, bank transfers, and other agreed-upon methods. A surcharge will be applied for late payments exceeding 7 days.
4. Cancellations and Rescheduling
Cancellations must be notified at least 24 hours in advance. If cancellation occurs within less than 24 hours, a 50% charge of the service cost may apply. In cases of force majeure, the service may be rescheduled without penalty.
5. Satisfaction Guarantee
If the client is not satisfied with the service, they must inform us within 24 hours to assess the situation and offer a solution. Refunds will not be issued, but a corrective cleaning may be provided at no additional cost.
6. Liability and Insurance
Robinson's Splendor Cleaning Services is insured and bonded. We are not responsible for pre-existing damages on the property. In the event of damages attributable to our team, the company will assess and provide an appropriate solution.
7. Confidentiality and Privacy
We are committed to protecting the personal and business information of our clients. We do not share information with third parties without prior consent.
8. Changes to Terms and Conditions
Robinson's Splendor Cleaning Services reserves the right to modify these terms and conditions at any time. Clients will be notified of any changes before implementation.
9. Governing Law
These terms and conditions are governed by the laws of the State of North Carolina.
10. Contact Information
For any inquiries, you may contact us at:
Phone: 704-464-2229 Email: [email protected] Website: www.robinsoncleans.com
By hiring our services, you acknowledge that you have read, understood, and accepted these terms and conditions.